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FAQ

What are the Aquarium’s hours?

We’re currently open 10am-4pm with pre-purchased, timed entry (last admission at 3pm). This could change as we move ahead as we determine what works for guests and for our team. We appreciate your patience.

Are wheelchairs available? At what cost?

Typically we lend wheelchairs for use on a first-come, first-served basis. Unfortunately, we are not offering them right now due to sanitation concerns. The Greater Cleveland Aquarium is completely wheelchair accessible however, and you’re welcome to bring your own.

Can we bring our strollers?

Yes, strollers are allowed and encouraged, as are small wagons.

Do you offer any discounts with AAA or AARP?

There are no discounts being offered at this time.

Is there reciprocity with your facility and other zoos and aquariums?

No, not at this time.

Are my tickets mailed?

All online sales are e-tickets attached to the email address provided at purchase. They are not required to be printed. The attachment can be opened and presented at our front Ticket Counter.

How long are my tickets valid?

Currently, the tickets you purchase online are good for the date and time you have chosen. You should arrive as close to that time as possible. We have a no-refund policy on tickets. All donated tickets or tickets given away as prizes from TV stations, Aquarium contests and nonprofit fundraisers expire 1 year from the date on the ticket. You will need to call to redeem those tickets for a timed entry. If your tickets expired during the closure, we will honor them for an additional 3 months.

Is there a time-limit for my visit?

No, but we anticipate you’ll be here for about an hour. Because of one-way traffic flow and timed entry, there is no guarantee of reentry once you exit. We hope you’ll have a fun, leisurely experience.

How do I redeem tickets I had before you switched over to timed entry?

Please call (216.862.8803) or email us (info@greaterclevelandaquarium.com).  Be ready to tell us your name, email address, the day and time you want to visit and how many tickets you already have as well as any tickets you need. We’ll reserve the spots and send you an email confirmation. You’ll need to redeem/surrender your old tickets when you visit.

Does everyone need to make reservations?

Yes. To follow Ohio’s guidelines for reopening and to help ensure you can get up-close views of the animals without getting too close to other people, we’re adhering to a system of timed entry. You will need to buy (or reserve, if you’re a Passholder) tickets for your chosen date and arrive at or within the 30 minutes following the time on your ticket. View video below to see how to buy your tickets.

What if I decide to visit last-minute?

If there is capacity available, there will be limited ability to purchase tickets on-site. Capacity has been severely limited, however, so to ensure you’re not turned away, we strongly recommend pre-purchasing tickets.

Is everything open?

Right now the Nautica Cafe and Imagiquarium are closed. Some of the animal encounters, feeds and interactive activities that typically attract crowds (and therefore do not allow for physical distancing) are temporarily on-hold. The first floor of the Aquarium, the Gift Shop and the Stingray Touch Pool, however, are open. 

Do I have to wear a mask?

Yes. Facial coverings/masks are required.

What if I arrive early?

You can explore the river outside or wait in your car until the time on your ticket.

What if I want to eat there?

Eventually we hope to offer grab-and-go options. Right now, we suggest you pack a picnic lunch and enjoy one of the outdoor tables in front of the Powerhouse or along the Cuyahoga River Boardwalk. There are also nearby West Bank restaurants (Flat Iron Café, Shooters on the Water, Sainato’s at Rivergate) and even more options (Astoria Market & Café, The Harp, Great Lakes Brewing Company and others) when you drive up the hill.

What other changes can we expect?

To ensure a responsible reopening, we’re implementing new physical distancing protocols including (but not limited to) reduced capacity, pre-purchase timed ticketing, additional sanitation measures and one-way paths. Areas where social distancing can’t be achieved will be temporarily closed including some interactives, play areas and animal encounters. All team members will have daily temperature checks and will wear protective facial coverings.

We ask that guests maintain CDC-suggested 6’ social distance (the length of a sand tiger shark) between parties and remain in groups of 10 people or fewer. We encourage frequent handwashing with soap and water and strongly recommend you join us in wearing a facial covering during your visit and refrain from touching exhibits and windows. 

What if I pre-reserved a ticket and don't feel well?

If you or a member of your party are sneezing, coughing, running a fever or generally unwell, please move your reservation and visit the Aquarium on a day when you all are feeling better. Tickets cannot be refunded but they can be moved with advance notice.

Is there a fee for parking?

In order to provide a contactless visit, there is no parking attendant at this time. We fully expect that to change.

Are restrooms open?

Yes, there are 2 restrooms inside of the Aquarium.

I couldn't visit during the closure, but I had an annual Pass. Is that being extended?

Yes! All Passholders who were active at the time of the closure received 3-month extension. We will not be issuing new cards, but you can find your extension in your online account. You can show your ID, old Pass or temporary Pass for now.

Are restrooms open?

Yes, there are 2 restrooms inside of the Aquarium.

I couldn't visit during the closure, but I had an annual Pass. Is that being extended?

Yes! All Passholders who were active at the time of the closure received 3-month extension. We will not be issuing new cards, but you can find your extension in your online account. You can show your ID, old Pass or temporary Pass for now.

It says "Buy Tickets" but I am an annual Passholder, am I being charged?

No. If you’re reserving tickets for people you’ve named as part of your membership, there is no charge. You also have the ability to buy up to 4 discounted tickets for guests you’re bringing with you. There will be a charge for the additional tickets. You can show your tickets with your ID. 

How close are you to the Zoo? The Rock Hall? Cleveland Clinic?

We are about 5 miles north of the Zoo, 2 miles west of the Rock Hall and Great Lakes Science Center, and about 7 miles west of the Cleveland Clinic Main Campus.