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FAQ

What are the Aquarium’s hours?

Currently we are open Monday – Sunday, 10am – 5pm with last entry an hour before we close.

Do I have to wear a mask?

Face masks are strongly recommended for all guests over the age of 2 and required for unvaccinated team members.

Is there a time-limit for my visit?

No, tickets are timed for arrival, but not for the length of your visit. An average visit lasts between 45 – 90 minutes.

Are my tickets emailed?

All online sales are digital tickets attached to the email address provided at purchase. The barcode in the attachment will be scanned on your phone for entry. If you lose your ticket or don’t receive an email, call 216.862.8803.

What if I pre-reserved a ticket and don't feel well?

If you or a member of your party are sneezing, coughing, running a fever or generally unwell, call us to reschedule your tickets for a day when you all are feeling better. Tickets cannot be refunded but they can be moved with advance notice.

Is everything open?

Right now the Nautica Cafe and Imagiquarium are closed. Some of the animal encounters, feeds and interactive activities that typically attract crowds (and therefore do not allow for social distancing) are temporarily on-hold. The Stingray Touch Pool and Shark SeaTube are open. 

How long are my tickets valid?

Currently, the tickets you purchase online are good for the date and time you have chosen. You should arrive as close to that time as possible. We have a no-refund policy on tickets. All donated tickets or tickets given away as prizes from TV stations, Aquarium contests and nonprofit fundraisers expire 1 year from the date on the ticket. You will need to call to redeem those tickets for a timed entry.

Does everyone need to make reservations?

To help ensure you can get up-close views of the animals without getting too close to other people, we’re adhering to a system of timed entry. You will need to buy tickets for your chosen date and arrival time.

How do I redeem tickets I had before you switched over to timed entry?

Please call (216.862.8803) or email us (info@greaterclevelandaquarium.com).  Be ready to provide your name, ticket ID numbers, email address, the day and time you want to visit and how many tickets you already have as well as any tickets you need. We’ll reserve the spots and send you an email confirmation. You’ll need to redeem/surrender your old tickets when you visit.

What if I decide to visit last-minute?

If there is capacity available, there will be limited ability to purchase walk-in tickets available on-site. Capacity has been limited for social distancing, so to ensure you’re not turned away, we strongly recommend non-Passholders pre-purchase tickets.

Are wheelchairs available?

The Greater Cleveland Aquarium is completely wheelchair accessible. We have a limited number of wheelchair rentals per day. Call ahead to 216.862.8803 to reserve.

Can we bring our strollers?

Yes, strollers and small wagons are allowed and encouraged.

Is there a fee for parking?

In order to provide a contactless visit, there currently is no daytime parking attendant and parking is free.

What other changes can we expect?

We’ve implemented physical distancing protocols including (but not limited to) reduced capacity, pre-purchase timed ticketing, additional sanitation measures and one-way paths. Areas where social distancing can’t be achieved will be temporarily closed including some interactives, play areas and animal encounters. 

Is there reciprocity with your facility and other zoos and aquariums?

No, not at this time.

Do you offer any discounts?

There are no discounts being offered at this time.

What if I arrive early?

You can explore the boardwalk along the Cuyahoga River until the time on your ticket.

Is there a place to park my bike?

Yes. There is Bike Box at the on the south side of Main Avenue at the roundabout.

What if I want to eat there?

There are no onsite food options. There are outdoor tables available for picnics on a first-come, first-served basis. There are nearby West Bank restaurants (Flat Iron Cafe, Shooters on the Water and Sainato’s at Rivergate) and even more options (Astoria Market & Cafe, The Harp, Great Lakes Brewing Company, Saucy Brew Brew Works and others), a short drive away. We recommend searching for restaurants in the Ohio City, Tremont, Detroit-Shoreway, Gordon Square and Hingetown. neighborhoods.  

How close are you to the Zoo? The Rock Hall? Cleveland Clinic?

We are about 5 miles north of the Zoo, 2 miles west of the Rock Hall and Great Lakes Science Center, and about 7 miles west of the Cleveland Clinic Main Campus.