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FAQ

I heard there's a bridge out in The Flats. How do I get to you?

The Center Street Bridge will be closed January through October 2022 for repairs. Download these directions for alternate routes.

What are your hours?

Currently we are open Monday – Sunday, 10am – 5pm with last entry an hour before we close.

Are masks mandatory?

No, but face masks are recommended. The Aquarium reserves the right to update this mask policy at any time. 

How do I redeem gift tickets?

Gift tickets are valid for 2 years from the date of purchase. Tickets won from a charity, newspaper, TV or radio station are valid until the date printed on the voucher. We will scan (or enter or your Transaction ID number) from your gift ticket or ask you to surrender your voucher when you arrive.

Is there a time-limit for my visit?

No, tickets are timed for arrival, but not for the length of your visit. An average visit lasts between 45 – 90 minutes.

Are my tickets emailed?

All online sales are digital tickets attached to the email address provided at purchase. The barcode in the attachment will be scanned on your phone for entry. If you lose your ticket or don’t receive an email, call 216.862.8803.

What if I pre-reserved a ticket and don't feel well?

If you or a member of your party are sneezing, coughing, running a fever or generally unwell, call us to reschedule your tickets for a day when you all are feeling better. Tickets cannot be refunded but they can be moved with advance notice.

Is everything open?

Some animal encounters, feeds and interactive activities that typically attract crowds (and therefore do not allow for social distancing) are temporarily on-hold. The Stingray Touch Pool and Shark SeaTube are open. 

How long are my tickets valid?

Currently, the tickets you purchase online are good for the date and time you have chosen. You should arrive as close to that time as possible. We have a no-refund policy on tickets, but you can reschedule your visit for a future date (up to 2 years from date of purchase). All donated tickets or tickets given away as prizes from TV stations, Aquarium contests and nonprofit fundraisers expire on the date printed on the voucher.

Does everyone need to get their tickets in advance?

Pre-purchasing general admission tickets online is strongly recommended.

Passholders do not need to make advance reservations for general admission (10am – 5pm). Advance ticketing for special events and virtual programs is still required for members.

How do I redeem tickets I had before you switched over to timed entry?

Please call (216.862.8803) or email us (info@greaterclevelandaquarium.com).  Be ready to provide your name, ticket ID numbers, email address, the day and time you want to visit and how many tickets you already have as well as any tickets you need. We’ll reserve the spots and send you an email confirmation. You’ll need to redeem/surrender your old tickets when you visit.

What if I decide to visit last-minute?

If there is capacity available, there will be limited ability to purchase walk-in tickets available on-site. Capacity has been limited for social distancing, so to ensure you’re not turned away, we strongly recommend non-Passholders pre-purchase tickets.

Are wheelchairs available?

Greater Cleveland Aquarium is wheelchair accessible. We have a limited number of wheelchairs that can be loaned out each day. Call 216.862.8803 x7700 the morning of your visit to reserve.

Can we bring our strollers?

Yes, strollers and small wagons are allowed and encouraged.

Is there a fee for parking?

There currently is no daytime parking attendant and parking is free. This will change to a credit card system in late-summer. Passholder parking will remain free.

What other changes can we expect?

We’ve implemented physical distancing protocols including (but not limited to) reduced capacity, pre-purchase timed ticketing and one-way paths.

Is there reciprocity with your facility and other zoos and aquariums?

No, not at this time.

Do you offer any discounts?

There are no discounts being offered at this time.

What if I arrive early?

You can explore the boardwalk along the Cuyahoga River until the time on your ticket.

Is there a place to park my bike?

Yes. There is Bike Box at the on the south side of Main Avenue at the roundabout.

What if I want to eat there?

There are no onsite food options. There are outdoor tables available for picnics on a first-come, first-served basis. There are nearby options (Astoria Market & Cafe, The Harp, Great Lakes Brewing Company, Saucy Brew Brew Works and others), a short drive away. We recommend searching for restaurants in the Ohio City, Tremont, Detroit-Shoreway, Gordon Square and Hingetown. neighborhoods.

How close are you to the Zoo? The Rock Hall? Cleveland Clinic?

We are about 5 miles north of the Zoo, 2 miles west of the Rock Hall and Great Lakes Science Center, and about 7 miles west of the Cleveland Clinic Main Campus.