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Contact Us


Greater Cleveland Aquarium works hard to facilitate the needs of all our guests by providing information and assistance across every channel available to us. 

We’re committed to a welcoming, inclusive environment where individual differences are accepted and respected. We make every effort to provide an unforgettable experience to all our guests, regardless of ability. If you need additional assistance, reach out. We will respond as quickly as possible.

Sensory Field Guide

To learn more about the Aquarium’s commitment to sensory needs and the accommodations within our galleries, click here.

Social Story

Greater Cleveland Aquarium is partnered with KultureCity to cultivate a sensory-friendly environment. For our social story and tips/information for your next trip, click here.

Groups with Disabilities

Greater Cleveland Aquarium welcomes groups with special needs. Group rates are available with advance reservation. To learn more, click here.

Sensory Hour

We open an hour early exclusively for guests with Autism Spectrum Disorders (ASD) and sensory processing differences to provide an opportunity exploring nearby lakes and faraway oceans in a comfortable and accepting environment. For the full Sensory Hour schedule, click here. 

Service Animals

The Aquarium welcomes handlers with trained service dogs in accordance with the Americans with Disabilities Act (ADA). Only working service dogs that meet ADA standards are allowed inside the Aquarium. Under the ADA a service dog “has been individually trained to work or perform tasks for assisting a person with a disability.”

Before You Arrive

Get a feel for the Aquarium galleries with this 360° tour.

Address & Info

Greater Cleveland Aquarium
2000 Sycamore Street
Cleveland, OH 44113


Fax: 216.862.1444
Toll Free: 855.602.3040